At Funtasia Events Management Limited (“Funtasia“), we strive to provide exceptional event management services to our clients. We understand that circumstances can change, and we have outlined our refund and returns policy to address such situations. Please read this policy carefully to understand your rights and obligations.
1. Event Cancellation by Client
1.1 Standard Events
- Cancellation More Than 30 Days Before Event: If you cancel your event more than 30 days before the scheduled event date, you will receive a refund of 50% of the total fee paid, excluding the non-refundable deposit.
- Cancellation Within 30 Days of Event: If you cancel your event within 30 days of the scheduled event date, no refunds will be provided.
1.2 Special Packages and Custom Events
- Non-Refundable Deposit: For special packages and custom events, a non-refundable deposit is required upon booking. This deposit covers initial planning and administrative costs and will not be refunded under any circumstances.
- Balance Payments: Any additional payments made beyond the non-refundable deposit will follow the same refund policy as standard events.
2. Event Cancellation by Funtasia
2.1 Unforeseen Circumstances
- In the unlikely event that Funtasia needs to cancel your event due to unforeseen circumstances beyond our control (such as natural disasters, political unrest, or other emergencies), we will offer a full refund of all payments made, including the non-refundable deposit.
2.2 Failure to Provide Services
- If Funtasia fails to provide the agreed-upon services due to negligence or any other reason within our control, we will offer a full refund of all payments made, including the non-refundable deposit.
3. Postponement of Event
3.1 Client-Initiated Postponement
- If you wish to postpone your event, you must notify us in writing as soon as possible. We will make every effort to accommodate the new date, subject to availability.
- Postponement More Than 30 Days Before Event: If you postpone your event more than 30 days before the original event date, there will be no additional charges, and any payments made will be applied to the rescheduled date.
- Postponement Within 30 Days of Event: If you postpone your event within 30 days of the original event date, an additional fee may apply to cover any non-recoverable costs incurred by Funtasia.
4. Changes to Event Details
4.1 Client-Initiated Changes
- Any changes to the event details (such as venue, date, or scope of services) must be communicated in writing. We will do our best to accommodate these changes, but they may be subject to additional charges.
5. Refund Process
5.1 Requesting a Refund
- To request a refund, please contact us at refunds@funtasiaatozevents.com with your event details and the reason for the refund request. Our team will review your request and respond within 7 business days.
5.2 Refund Timeline
- Approved refunds will be processed within 14 business days of approval. Refunds will be issued to the original payment method unless otherwise agreed upon.
6. Non-Refundable Items and Services
6.1 Deposits
- All deposits made for booking our services are non-refundable, as they cover initial planning and administrative costs.
6.2 Third-Party Services
- Any payments made directly to third-party vendors (such as caterers, photographers, or entertainers) are subject to the vendor’s own refund policies. Funtasia is not responsible for third-party refund processes.
7. Contact Information
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
Funtasia Events Management Limited
12 Morgan Street, Ojodu, Ikeja, Lagos, Nigeria
Phone: +2347067601588, +2348035382160, +447771024523
Email: info@funtasiaatozevents.com
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.
This Refund and Returns Policy ensures clear communication between Funtasia Events Management Limited and its clients regarding refunds and cancellations, protecting both parties and fostering trust.